Faculty Support

Refund policy / How to request a refund

Last Updated: Jun 15, 2016 03:09PM EDT

Students who register and purchase access to courseware directly from Acrobatiq can request a refund within 21 days from the course start date.  If you repeat your course in a future semester, a fee is still due for every subsequent enrollment regardless of whether a refund was received for the first enrollment.

To request a refund, follow these directions:

  1. Sign in to your course.

  2. From any page, enter your user profile by clicking your avatar in the upper right and choose "My Profile".
    Note: some schools arrange for the removal of the My Profile page.
    In this case, please send an email using this form.

  3. Select "My purchases."

  4. Click "Request refund."

If you've already been removed from your Learning Management System class, you will be unable to access your "My purchases" page. In this case, please send an email using this form.

Note: Acrobatiq cannot provide refunds for Redemption Codes purchased from a campus bookstore; these must be arranged with your bookstore.

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